Terms of service

1. Who we are

These terms are between Growth Labs s.r.o. ("Growth Labs", "we", "us") and you, the customer.

2. What these terms cover

• WordPress hosting plans (Growth Starter, Growth Business and Growth Scale), bought on growthlabs.work. These plans host WordPress sites only.
• Growth Care, an add-on for hands-off management of a hosted site: updates, monitoring and fixes.
• Domain Management & Protection, an add-on for registering, renewing and protecting a domain.
• Your own server, a server we build and run for you, priced by written quote. The quote sets the price and scope; these terms cover everything else.

Design, development, growth and transformation projects are agreed separately, with their own written proposal and price.

3. Prices and payment

• Plans are priced per site, per month, in the currency you choose at checkout: US dollars, euros or Czech koruna. The price shown on the plan and in checkout before you pay is the full amount charged each month.
• Growth Starter has volume pricing: the per-site price falls as the number of Starter sites in the order rises, as shown on the hosting page.
• Payment is taken in advance, monthly, by card or another method Stripe offers at checkout. Stripe processes payments; we never see your full card details.
• Your subscription renews automatically each month until you cancel. We will tell you by email at least 30 days before any price change takes effect, and you can cancel before it does.
• If a payment fails, we will tell you and may suspend the service if it is still unpaid after 14 days.

4. Ordering and setup

You order by choosing a plan on the hosting page and completing payment in Stripe Checkout. The contract is formed when your payment succeeds. Stripe emails you a receipt, and Grant will reach out to you by email for next steps: access to your current site, your domain and a time to move it over. The contract is concluded in English and we keep a copy of your order.

If you are a consumer, we start setting up your hosting inside the 14-day withdrawal period only if you ask us to by ticking the box at checkout or by telling us in writing. Otherwise we start after the 14 days.

5. Cancelling

You can cancel any time in the billing portal or by emailing us. Your service continues to the end of the billing period you have paid for, and is not renewed after that. Apart from a withdrawal under section 6 or where the law requires it, fees already paid are not refunded.

6. Right of withdrawal for consumers

This section applies if you are a consumer: a person buying outside their trade, business or profession. Business customers do not have this right.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Growth Labs s.r.o., Krakovská 593/19, 110 00 Praha 1, Czech Republic,hello@growthlabs.work) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.

You can also withdraw online using the withdrawal function at growthlabs.work/withdraw, linked as "Withdraw from contract" at the foot of every page. If you use it, we will send you an acknowledgement of receipt of your withdrawal by email without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. For a monthly plan this is the monthly price divided by the days in that month, for each day of service before you withdrew.

Model withdrawal form

7. Using the service

Acceptable use

You agree to use our services only for lawful purposes and in line with these terms. You must not:

• break any applicable law or regulation;
• infringe anyone's intellectual property rights;
• upload malicious code or viruses;
• send spam or run phishing;
• use excessive server resources;
• try to breach our security.

Your account

• Keep your login details confidential and use strong passwords and two-factor authentication.
• Tell us straight away about any unauthorised access.
• Keep your contact details current.

8. Service level, backups and data

• We aim for high availability, excluding scheduled maintenance, which we announce in advance when we can. Service credits for extended outages may be available by agreement.
• Support response times vary by request and plan. We prioritise urgent issues and outages.
• We run regular automated backups; how long they are kept varies by plan. You remain responsible for keeping your own copy of your data.
• Data recovery beyond restoring a backup may be charged separately.
• We handle personal data as described in our privacy policy. For personal data on your site, we act as your processor.

9. Suspension and termination by us

We may suspend or end the service for:

• a serious or repeated breach of these terms;
• non-payment, as described in section 3;
• abuse of resources or a security risk to other customers;
• a legal requirement.

Where we can, we will warn you first and give you time to fix the problem. After the service ends, we delete your data, so take a copy first.

10. Liability

Our total liability to a business customer is limited to the amount it paid us in the 12 months before the claim, and we are not liable to a business customer for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, or the rights consumers have by law.

11. Complaints and disputes

Please email complaints to hello@growthlabs.work; we reply within 30 days. If you are a consumer and we cannot resolve a dispute, you can use out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Praha 2, coi.gov.cz/informace-o-adr).

These terms are governed by Czech law. If you are a consumer living elsewhere in the EU, you also keep the protection of the mandatory consumer law of your country.

12. Changes to these terms

We may update these terms. We will email subscribers at least 30 days before a change that affects them takes effect. If you do not agree, you can cancel before it does.